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Guides and buying advice, written by us. We update them when things change.

Guides

Step by step, for when you are building or fixing something.

Buying and orders

How support tickets work in our Discord

How to open a support ticket in our Discord, what to send so we can help right away, why a ticket gets closed and how long a reply takes.

phantom · Oct 7, 2026

Buying from the EU: your 14 days to cancel

Why checkout asks you to tick a box, why firmware and MiTM keys can't be cancelled once we start, and how EU buyers send hardware back within 14 days.

phantom · Sep 24, 2026

Checkout, discount codes, bundles and balance

How checkout works, from your account and shipping to one discount code per order, bundle savings of 3 to 15% and how store balance is added and spent.

phantom · Sep 21, 2026

Order status explained: what each MewDMA step means

Waiting for payment, Being prepared, Being built, On its way, Delivered: what each order status means, how long it lasts and what you do next.

phantom · Sep 21, 2026

How to pay with crypto, step by step

Paying on the NOWPayments page for the first time: which coin, exchange or wallet, the network fee, and what to do if it says you paid too little.

phantom · Sep 21, 2026

After you order: shipping, firmware and support

What happens after you pay for DMA gear. Shipping and tracking, sending your DNA ID and msinfo32, downloading your firmware, and opening a Discord ticket.

phantom · Sep 21, 2026

Posts

Help deciding what to buy.

Buying and orders

Why we use crypto, and why card costs 10% more

Crypto is the default and costs nothing extra. Card through Stripe is in a Discord ticket, under $400, for 10% more. Why, and how to buy and send crypto safely.

phantom · Sep 15, 2026

Are we missing something?

Tell us what you came looking for and couldn't find, or what we got wrong, and we'll look into it. No account needed.