Order status explained: what each MewDMA step means
Every order has one status. You see it on My Orders and at the top of the order page, and it updates by itself. After you order walks through the whole wait from paying to playing.
Every status at a glance
| Status | What it means | How long |
|---|---|---|
| Waiting for payment | Placed, and the crypto hasn't confirmed yet | Seconds for some coins, up to an hour for Bitcoin |
| Waiting for you (red) | Paid, but we still need a DNA ID or an msinfo32 report from you | Until you send them |
| Being prepared | Paid, and your parcel is being packed | We ship within 1 to 2 days, never on a Sunday |
| Being built | Paid, and we're building your firmware from your card details | Usually about 2 hours, 24 at most |
| On its way | Your parcel has shipped | 7 to 10 working days standard, 3 to 5 express |
| Partially delivered | A parcel and a build, and one of them has reached you | Until the other half lands |
| Delivered | Everything on the order has reached you | |
| Cancelled | You cancelled it, or it wasn't paid within 3 hours | |
| Failed | The payment provider told us the payment failed |
An order with nothing to post or build says Confirmed once it's paid. Almost everything we sell is posted or built, so you'll rarely see it.
Waiting for payment
When you press Continue to payment at checkout, NOWPayments' payment page opens. We also email you Your order is in, with a Pay now button that takes you back to that page. Once the crypto confirms, the order moves on by itself and we email you Payment confirmed with your next step.
If nothing is paid within 3 hours, the order cancels itself. Nothing is charged, and any balance you put towards it goes back on your account. You can order again any time.
Paid too little
A red Paid too little box at the top of the order page means coins arrived, but fewer than the order asked for. It shows what arrived, what was asked for and what's still owed, in the coin you paid with. The order stays on Waiting for payment until it's paid in full.
An order with coins on it never cancels itself. Send the rest, then open a ticket in our Discord with your order number. Paying with crypto explains why it usually happens.
Failed
Failed means NOWPayments told us the payment failed, and that closes the order. We email you the payment number, and any balance you put towards the order goes back. If you did send crypto and it still says failed, open a ticket with that payment number. If you still want the order, place it again from the store.
Cancelling an order
You can cancel an order yourself while it says Waiting for payment and no coins have arrived. Open it from My Orders, press Cancel this order at the bottom, then press it again to confirm. Nothing is charged. Any balance you put towards it goes back straight away, and if you used a discount code, you get that use of it back.
Once coins have arrived the button is gone, because the payment can still finish. Open a ticket instead and we'll sort it out with you.
A paid order has no cancel button. There are no returns on hardware, and firmware is only refunded in the one case our firmware refund terms describe, so check the build and the card before you pay.
Waiting for you
This one is red on purpose. It's the only status where we can't do anything until you do. It shows when a firmware order is paid and we're still missing a DNA ID or an msinfo32 report. The order page says which one, for which card.
Send them in the Your card details box on the order page. Each card on the order has its own box, and Your DNA ID and msinfo32 report shows how to get both. Until they're in, we email you a reminder every 6 hours, for up to 3 days.
If the card is on the same order, its DNA ID doesn't count as missing until the card is delivered, because you can only read it off the card. The msinfo32 report is asked for straight away, since you make it before the card goes in.
Partially delivered
An order with a parcel and a build has two halves that land at different times. It says Partially delivered once one half is in, and the order page shows both halves, each with its own steps.
- Card and firmware on one order.
The parcel lands first. The status turns red, to Waiting for you, until you send the card's DNA ID, then goes back to Partially delivered while we build. - Firmware for a card you already own, plus something posted.
The build usually lands long before the parcel, so it says Partially delivered while the parcel travels.
Tracking your parcel
When your parcel ships, we email you Your order has shipped with the carrier and the tracking number. The same number is on your order page under Delivery, and pressing it opens the carrier's own tracking page. An empty tracking page on the first day is normal, because many carriers only show the first scan once the parcel reaches their depot.
We check every open parcel with the carrier every 6 hours. The order page shows the latest as Carrier says, with the time we checked. When the carrier says it has arrived, the order moves on by itself and your hardware warranty starts that day.
If the tracking says delivered and you don't have it, open a ticket in our Discord with your order number straight away. Customs fees and parcels sent back by customs are covered under Shipping.
When your firmware is ready
We email you Your firmware is ready. Open the order and find Download your firmware. Each card has its own Download button with its DNA ID next to it, so you can tell the files apart if you ordered for more than one card. Your firmware warranty starts the day the file is handed over, and Flashing your firmware is the next step.
MiTM has no file, because it isn't built for a card. Your key is uploaded to your order page when it's handed over, and we set it up with you in a ticket.
If anything on an order looks wrong, the bottom of every order page has a Go to our Discord link. Open a ticket and give us the order number from the top of the page, the one starting with #. Opening a ticket shows how.
No account needed. It tells us what to write more of.