Can I get a refund?

Advanced, Premium and Private: we always fix or replace first. If it won't run on your PC, open a ticket in our Discord and we work on it with you, and replace it if we need to. A refund is only given in one case: the firmware flashes fine but never shows in Device Manager on your main PC, we confirm it's a firmware compatibility fault, and we still can't get it working after fixing or replacing it. Changing your mind doesn't count, because crypto payments are final and your build is made for your card.

MiTM: the same. We fix or replace first, and refund only on the very rare occasion we still can't get it working after that. The entrance fee is never refunded.

Refunds in our terms has the exact wording.