Our reply to a Trustpilot review

The order was a 100T card, a MAKCU and a fuser together with our Advanced Firmware. The fuser he picked first was out of stock, so he asked if a bigger one would ship faster and switched to the GODLIKE 4K fuser. Once it all arrived we helped him set it up, built his firmware and flashed it with him on September 23. The next day he asked about a "Bad PCIe TLP" error, and since the card was in a small x1 slot we told him to try a bigger PCIe slot. He wrote back that evening that the error was gone, and that was the last message before the ticket was closed on October 6.

His ticket, with our reply times

Times are UTC and come from the ticket log.

• Sep 7, he asked if his setup would work at 19:12 and phantom replied at 19:13. He asked which firmware to get at 19:24, got an answer at 19:55 and paid that evening.
• Sep 10, he asked about tracking at 07:38 and phantom replied at 13:50 that his fuser was out of stock. He asked about a faster option at 15:49, got a reply at 16:06 and switched to the 4K fuser.
• Sep 16, he asked if it had shipped at 04:33, phantom said yes at 08:12 and sent the tracking link at 17:36.
• Sep 21, everything arrived. He asked why the card had no lights at 17:02 and phantom replied at 17:19, then he got stuck on drivers at 20:23 and phantom replied at 20:59 and stayed with him until the card was detected at 21:51.
• Sep 22, his firmware was built and phantom pinged him at 19:06. He came back at 22:29 and they set the flash for the next day.
• Sep 23, he came online at 23:17, phantom replied at 23:18 and the firmware was flashed and working by 23:47.
• Sep 24, he asked if the activator had to stay open at 03:37 and phantom replied at 09:32. He asked about the TLP error at 16:51 and phantom replied the same minute, then at 20:15 he said the error was gone and phantom replied at 20:18.
• Oct 6, the ticket was closed with no new messages after Sep 24.

The activator

The activator is an extra layer of security on top of your card's DNA ID. When your key gets close to the end, open a ticket and we reset the same key back to 90 days for free. It's 90 days right now because of a limit on the key server, where lifetime keys aren't stable yet, and that's something that will get fixed. Your activation key has the details.

Which firmware we suggest

Before he bought, he told us he streams and asked if Advanced or Lite was the safer pick for his game. We told him to go for Advanced and that T1 or T2 was only worth it if he was really worried, and we also told him to skip the Ferrum and get a MAKCU, since a MAKCU is plenty for that game and saved him around $100. We always go by what you tell us about your games and how you play, and you decide what to buy.

Shipping from China

Our hardware ships from China because we're not big enough to keep our own stock yet. We work directly with GODLIKE, so our GODLIKE hardware costs less with us than on GODLIKE's own store. Buying from us gets you 1:1 support in your language from the same person who sets you up, so there's no language barrier and you aren't waiting days for a reply like with a lot of vendors abroad. You also get our branded card, and you support a small team.

Warranty

He didn't ask for a warranty claim or a refund anywhere in his ticket. Every warranty we list is honored, so if something is covered, open a ticket in our Discord and we'll sort it out with you. What each part covers and for how long is in our warranty policy.

Support you can check

These are real tickets, with the time of the question and our reply under each one. DNA IDs, AnyDesk IDs and system details are blurred.

"Phantom always responds super quick and is really helpful"

u8opo

"He set me up today in less than 30 minutes"

Milkie

"actual best support and fast responses even when hes moving houses"

pradiwal

"W FW good prices and amazing support quick responses"

AcedSamurai

You can read every review on our reviews page and on our Trustpilot page.